1. Can I book specific seats online?
Seats are allocated automatically at the time of booking for all online bookings. If you wish to specify a particular seat or seats after you have made your booking, please email :- bookings@southsussextravel.com, and we will do our best to accommodate your request. Specific seats will not be allocated on coaches which operate on feeder services.
2. The coach trip I want to book on is in your brochure, but not listed on your website.
If a particular coach trip is not listed on the website, it is probably full or does not have enough spare seats to accommodate your request. Please email our reservations department for further clarification.
3. Will I receive my theatre or admission ticket in advance?
Theatre and admission tickets will be issued by the Excursion Manager on the day.
4. Is my transaction safe?
We take security very serioursly and your information is submitted via a secure server with128 bit SSL encryption. No credit/debit card details are stored on our servers.
5. Will you send a reminder when my balance is due?
No. Your Balance Due Date is printed on your Confirmation and Invoice. Please note that we will NOT automatically deduct your Balance from your Credit Card, you will need to contact us again.
6. Do you sell gift vouchers?
Yes, Gift Vouchers are available in denominations of £5, £10, and £20 and can be redeemed against any of our day excursions.
7. What is my luggage allowance?
Our Drivers have to lift your Luggage by hand. Therefore a maximum weight of 18kg per case will be allowed. We suggest one large suitcase between two, or 2 small suitcases. Please pack a separate bag if your Tour includes overnight stops. For maximum clothing protection, we recommend moulded suitcases.
8. Wheelchairs.
We will accept lightweight wheelchairs for travel, subject to them being able to be folded and stowed away in the luggage hold of the coach.We regret we are unable to accept wheelchairs which are over 20kg in weight. We MUST be advised at the time of booking that a folding wheelchair is being taken on the trip. Some attractions may not be suitable for the disabled or passengers with walking difficulties (please contact our office for further details).
9. Entrance fees.
Entrance fees are included except where stated. If you have your own tickets for an event or wish to visit friends or family somewhere don’t forget that ‘Fare Only’ prices are often available on many of our all inclusive packages. Please call our reservations team on 07882789454 to check. National Trust (NT), English Heritage (EH) and RHS members should also check for a discounted fare on any tours including visits to properties belonging to these groups but don’t forget that you will need to have your membership card with you when you travel!
10. Mobile phones.
The use of mobile phones during coach journeys often causes annoyance to fellow passengers and can distract the driver. Therefore, we respectfully request that all mobile phones are switched off whilst on the coach.
11. Seatbelts.
To comply with current legislation, seatbelts must be worn at all times whilst travelling on our coaches.
12. Smoking.
All of our coaches are non-smoking.
13. Can I use a Credit Card for payment?
We accept all major Credit Cards, including Visa, Mastercard and American Express.
14. Who are Exley's Travel?
We are one of the leading day trip and coach holiday operators in East Sussex. We provide day excursions, touring holidays, coach holidays and much more throughout the South of England (Dorset, Berkshire, West Sussex, Isle of Wight, Wiltshire).
FAQ's
